Free Delivery* / Delivery Charges UK Tools & Fasteners offer free delivery when spending over £50 on orders to most UK addresses. Shipping is currently to UK Mainland only Some bulky/multi-parcel, and hazardous substance orders may incur a delivery surcharge, such as pallet deliveries. Please call us for a quotation for any extra costs. If a surcharge is required, we will contact you by phone or email after we have received your order.
Orders over £50 - Free
Additional charges may apply to hazardous, Large or Heavy items *Weight/size restrictions apply dependant on Carrier
Delivery Timing All goods are shipped on a standard delivery service (2-3 day), (Friday orders placed before 4pm will normally be shipped on Monday orders after 4pm may be shipped on Tuesday dependant on Suppliers). In most cases, where products are in stock in our warehouse, orders received prior to 3pm will be shipped the same day.
Where stock is held as Group Stock, shipping will normally be next working day. Above conditions apply.
Group Stock availability includes supplier warehouse stock and stock held in our warehouse.
For orders shipped direct from the manufacturer you will be contacted regarding delivery lead times. Customers should take note of the expected delivery times on the respective product page of our website and also check the stated delivery times when adding products to your basket.
Collection Stock is held in multiple locations. Please wait for a confirmation email that your items have arrived in store before attempting collection. Items ordered after 4pm on Fridays may not be dispatched from our supplier until Monday ready for Tuesday collection. If in doubt please contact us on 0114 357 0130 or email firstname.lastname@example.org
Returning Goods If you are not completely satisfied with your purchase you must inform us via our online contact form within 14 days of receipt. We will issue a Material Return Authorisation Number (MRAN) and you then have a further 14 days to return the goods. Simply return the item to us in its original condition including any product packaging. Returned items should be unused and must be returned in their original packaging with any enclosed documentation. Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment method used within 14 days. Please note: it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process. Please note: The item remains your responsibility until it reaches us. For your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. A restocking fee of £5 will apply to all orders where goods are not deemed faulty.
Items delivered direct from the supplier Items delivered direct from suppliers cannot be returned through store. You would need to return these items direct to the supplier, unused and in their original packaging, at your expense. There is no charge for faulty items being returned. You will receive your refund within 14 days of your return being returned. Please note, you cannot return bespoke or made-to-measure items unless they are faulty.
Sign up to receive our industrial engineering supplies promotions